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An important part of choosing
your dedicated server is the level of service that
you receive from your dedicated server's company. The
lowest price is not always the best if it means sacrificing
speed of bandwidth, quick reboots and support staff
who know what they are talking about.
At NE-DataCentre we pride ourselves on the highest
levels of quality and customer service, and to give our
customers peace of mind we have a guaranteed Service
Level Agreement.
The four major points of our Service Level Agreement
are:
- 30 minute reboot guarantee
- 99% connectivity guarantee
- Price freeze
- Bandwidth guarantee
30 minute reboot guarantee
Should your server stop responding then you need to
get it rebooted as quickly as possible. To do this
you can visit our web-based reboot request form. This
form gives us all the information we need to get your
server rebooted as quickly as possible.
You can fill in this form in our support area.
We guarantee that we will have your server rebooted
within 30 minutes Monday to Friday 24 hours per day
and at weekends between the hours of 9:00 AM and 7:30
PM.
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99% connectivity guarantee
- backed up by money back
We guarantee that our network will be available at
least 99% of the time (even though we are normally
available 100% of the time). Many companies offer
this but not many have gone to the extent of having
a fully 10/100 switched network, 4 separate backbone
providers, redundant routers and fibre coming in at
multiple points to the building.
Should we fail this promise and our network is unavailable
for more than 1% of the time in any full calendar
month then we will refund 1 days service for every
hour connectivity has been unavailable over and above
1% of that month. This guarantee extends in value
up to a maximum of your monthly subscription charge.
Price freeze - your price will never increase
We will never put your prices up and that's a guarantee,
what you pay today you will pay tomorrow even if the
price changes to new customers.
Bandwidth guarantee
Many providers oversell their bandwidth. This means
that if all their customers started to use more bandwidth
then they would not have the capacity to handle this,
and as a result your servers would be very difficult
and slow to access.
At NE-DataCentre we guarantee that we have a 1:1
contention ratio on bandwidth. This means that we
will always have enough bandwidth to service every
single customer at their full capacity.
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